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Shipping
Insurance is included we only ship within the U.S. All PayPal payments must be from a Verified PayPal account. Pending payments will not ship until your payment clears. We do not ship internationally. We are committed to the satisfaction of our customers and strive to provide the highest level of service and excellence. We work very hard to to satisfy customers requests. If you have ANY concerns please email us We do our best to resolve ANY concerns or problems that may arise from any purchase as quick as possible.
Return\Refund\Exchange Policy: If you want to return it, return it to the Customer Service address on the packing slip: Customer Service Write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will refund the purchase price. Shipping is non-refundable. Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns. If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 7 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website. Returns for non-defective, non-broken items must be made within 7 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Returns cannot be accepted after 7 days. There are no returns on catalogs or imprinted items. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements. Please contact Customer Service for return authorization before returning merchandise. If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. |
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