• All orders will be fulfilled under your assigned account given you at the time of your registration.
• Every attempt will be made to ship orders that are received by 5:00 PM Eastern Standard Time (EST) on normal business days (Monday - Friday, excluding U.S. holidays) on the same or next day that the order is received contingent upon availability of resources to fill your order.
• There will be no refunds for shipping charges or handling fees due to delayed shipping.

•  Shipping options will be made available to you upon checkout.
•  Certain items are only available for shipment within the United States
  
•  Each order will be assessed with the published shipping charge for the particular zone, weight and size. You are responsible for this charge.
• No shipments will be made on any account that has become delinquent.

Backorders/Substitutions:

•  You will be notified of any items ordered that are currently on backorder.

Cancellations:

•  Orders can be cancelled if they are on backorder.
•  If a problem exists on an order, it may be cancelled, at our sole discretion, 48 hours after being placed if there is no response to messages left informing you of such an issue.

Returns:

• All returns require a Return Merchandise Authorization Number issued by an authorized One South Main representative. Product returned without this authorization may not be identifiable to process a return, or at our sole discretion may be refused.
• At our discretion, all non-defective returns MAY be assessed a 20% restocking fee within 15 days of shipping. Shipping and handling fees will not be refunded.
• Non-defective product will only be accepted in resalable condition, with all original packaging.
• Product can be returned to One South Main within 15 days of sale.
•  All returns must be returned to One South Main postage paid regardless of reason. If a replacement order is sent, it will be shipped without shipping or handing charges to the customer.
• Special orders or closeouts may not be eligible for return.
• Returns will not be accepted after 15 days after shipping, regardless of reason.

Refusals and Non-Deliverables:

• You are responsible for all shipping charges and return service charges on any refused order. We will credit your account for all merchandise less a 10% restocking fee. Shipping charges and handling fees will not be refunded on refused orders.